Overview

Maid Green Glenview provides eco-friendly residential and commercial cleaning services. By booking service with us, you agree to the following terms and conditions.

Service Scope

We offer:

• Standard recurring cleanings

• Deep cleanings

• Move-in/move-out cleanings

• Carpet, window, and upholstery cleaning (by request)

• Custom add-ons: fridge, oven, baseboards, cabinet interiors, etc.

We use environmentally responsible products that are safe for children, pets, and people with sensitivities.

Scheduling & Cancellations

• 24-Hour Notice Required for any cancellations or rescheduling.

• Late Cancellation Fee: $50 if canceled within 24 hours of your appointment.

• Lockout Fee: $50 if we arrive but are unable to enter the property.

No Contact Rule

To ensure clear communication and accountability:

• Clients may not contact cleaners directly.

• All scheduling, questions, or concerns must be handled through Maid Green Glenview’s main office.

• This protects both parties and ensures quality service and safety.

Satisfaction Guarantee / No Refund Policy

We do not offer refunds due to the high labor cost of cleaning services.

However, your satisfaction is important to us. If you are unsatisfied with an area of your cleaning:

• Notify us within 24 hours, and we will return to re-clean the missed area at no additional charge.

Payments

• Payment is due on the day of service, unless otherwise agreed in writing.

• Accepted forms: credit/debit cards, checks, Zelle, or bank transfer.

• Returned checks incur a $35 fee.

Entry & Access

Clients are responsible for providing access to the home. Entry options:

• Key on file

• Lockbox code

• Someone present at time of service

We are not responsible for delays or missed appointments due to lack of access.

Pets

We love pets! Please secure aggressive or anxious animals during our visit. Maid Green Glenview is not liable for pets that are loose or unattended.

Damage & Liability

• We are fully insured and bonded.

• In the rare event of accidental damage, please notify us within 24 hours. We will assess the situation and determine an appropriate resolution.

• Maid Green Glenview is not responsible for damage to fragile or improperly installed items.

Privacy & Information Security

Your trust is important to us.

• We collect your name, address, phone number, email, and service preferences only for communication and scheduling purposes.

• We do not sell, share, or distribute your information to any third party.

• Your personal data is kept confidential and secure.

Tipping

Tipping is optional but appreciated. You can tip in cash or add a tip to your payment. 100% of tips go to the cleaning team.

Right to Refuse Service

We reserve the right to cancel or refuse service due to:

• Unsafe, unsanitary, or hazardous conditions

• Disrespectful or inappropriate behavior toward our staff

• Repeated last-minute cancellations

Updates to Terms

Maid Green Glenview reserves the right to update these terms at any time. Clients will be notified of significant changes.